Frequently Asked Questions
We've gathered the most common questions about shipping, warranty, payments, and support here. Can't find the answer? Talk to us on the Contact.
How long does delivery take?
For in-stock products, if you order by 4:45 PM on a business day, the order is dispatched on the same day and arrives on the next business day. Products available by order are shipped within 1 to 5 business days.
Shipments are made via Nacex, with a tracking number provided after dispatch.
Is shipping free?
In mainland Portugal, shipping costs are free for orders equal to or over 50€. Below this amount, the cost is 1.90€ to 2.90€ (up to 10 kg). For the Islands, the cost is 5.90€ (up to 10 kg).
More details on the Shipping page (/content/1-envios).
Can I return a product?
Yes. For online purchases, you have 14 days to exercise your right of free withdrawal, without providing a reason (Decree-Law no. 24/2014). The product must be intact, in its original packaging, and with all accessories.
See full conditions on the Returns page (/devolucoes).
Do the products have a warranty?
Yes. All new devices benefit from the legal warranty provided in Decree-Law no. 84/2021. Refurbished devices are checked (Grade A/B) and include a real iCase warranty against technical anomalies.
What payment methods do you accept?
Multibanco, MB WAY, PayPal, cards (VISA/Mastercard via Viva Wallet), bank transfer, and payment on delivery.
Are the products original?
Yes. We only work with official distributors. All devices are new, original, and come with an invoice.
Can I pick up my order at the store?
Yes. Our store is located at Rua Domingos José de Oliveira, 238, 3700-317 São João da Madeira, open Monday to Saturday, from 10 am to 7 pm.
Note: orders paid online but picked up in-store follow the commercial premises purchase regime (see Returns at /devolucoes).
How do I track my order?
After dispatch, we send the Nacex tracking number to your email. You can track the delivery on the Nacex website with this code.
Do you do repairs?
Yes, we have a technical service at our physical store in São João da Madeira. Contact us at +351 913 981 139 or suporte@icase.pt for a quote.
Can I receive an invoice with a NIF?
Yes. Provide your NIF at the time of purchase (during registration or checkout) and the invoice will be issued with that information.