Track my order
Track your order in real time, from the warehouse to your door.
How it works
Shipping
Once the order has been dispatched, you will receive an email with the tracking number (tracking code).
Tracking
Enter this code on the carrier's website to see the delivery status in real time.
Delivery
In mainland Portugal, deliveries are made within 1 to 2 business days (for products marked “In stock”). For the Islands, 3 to 6 business days.
Where to enter the code
Nacex
Most of our orders are shipped via Nacex.
Track on Nacex →
CTT
Some orders (Mainland and Islands) are shipped via CTT.
Track on CTT →
Didn't receive the code?
Check your spam folder. If you still cannot find the dispatch email, contact us at suporte@icase.pt or by phone +351 913 981 139, indicating your order number.
If the order shows any anomaly upon arrival (damaged packaging, missing product), report it immediately to the iCase logistics department, indicating the order/invoice number.